Data Deletion Request

Exercise your right to have your personal data deleted from our systems

GDPR Article 17 - Right to Erasure

Your Right to Data Deletion

Under GDPR (General Data Protection Regulation) and other data protection laws, you have the right to request deletion of your personal data. This page explains how to exercise this right with Qunvert.

What Data Can Be Deleted?

You can request deletion of the following data processed by Qunvert:

  • Facebook Messenger Data: Messages, profile information, and interaction history from Facebook Messenger
  • Instagram Messaging Data: Direct messages, profile information, and conversation data from Instagram
  • WhatsApp Business Data: Messages, contact information, and communication history from WhatsApp Business
  • Account Information: Your Qunvert account details, email address, and profile data
  • Usage Data: Platform usage history, settings, and preferences
  • Order Data: Order history and transaction records

Processing Timeline

We will process your data deletion request within 30 days of receiving your request. You will receive a confirmation email once the deletion is complete.

Important Notes

  • Deleting your data will permanently remove all associated information from our systems
  • Some data may be retained for legal or compliance purposes as required by law
  • Aggregated, anonymized data used for analytics may be retained
  • You may need to separately request data deletion from Meta platforms (Facebook, Instagram, WhatsApp)

Submit Deletion Request

This helps us locate your data in our systems

Alternative Methods

Email Us Directly

If you prefer, you can email your data deletion request to:

support@qunvert.com

Subject: Data Deletion Request

Please include in your email:

  • Your full name
  • Email address associated with your account
  • Platform(s) used (WhatsApp, Facebook, Instagram)
  • Account identifier (phone number, user ID, etc.)

Frequently Asked Questions

How long does it take to delete my data?

We will process your request within 30 days. You will receive a confirmation email once the deletion is complete.

Can I recover my data after deletion?

No. Data deletion is permanent and cannot be reversed. Please make sure you want to proceed before submitting your request.

Will this delete my data from Facebook/Instagram/WhatsApp?

This request only deletes data from Qunvert's systems. To delete data from Meta platforms, you must submit separate requests through Facebook, Instagram, or WhatsApp settings.

What if I have an active subscription?

You should cancel your subscription before requesting data deletion. Otherwise, your account will be automatically canceled when we process the deletion.

Is there any data you cannot delete?

Some data may be retained for legal or compliance purposes (e.g., financial records for tax purposes). We will inform you if any data cannot be deleted.