AI Disclosure

Qunvert Uses AI Technology

Qunvert leverages advanced artificial intelligence to provide intelligent, automated responses for your business communications across WhatsApp Business, Facebook Messenger, and Instagram Messaging. We believe in being transparent about how our AI works, its capabilities, and its limitations.

Our AI Technology

AI System: GPT-5.1 by OpenAI

Qunvert is powered by GPT-5.1, one of the most advanced language models created by OpenAI. This technology enables our platform to:

Understand natural language from your customers
Generate contextually relevant responses
Process multiple languages
Analyze conversation patterns
Learn from interactions to improve over time

What Our AI Does

Automated Responses

Generate intelligent replies to customer messages in real-time

Order Processing

Convert conversations into structured orders automatically

Conversation Analysis

Analyze patterns to understand customer intent and sentiment

Business Insights

Generate insights from customer interactions and behavior

AI Limitations & Important Disclaimers

⚠️ Important to Understand

While our AI technology is powerful, it has limitations. It's crucial to understand what AI can and cannot do to set appropriate expectations.

AI May Not Understand Complex Requests

Our AI works best with clear, straightforward queries. It may struggle with:

Highly ambiguous or vague questions
Complex multi-part requests
Context that requires deep cultural knowledge
Sarcasm, humor, or subtle nuances

AI Can Make Factual Errors

Despite its sophistication, AI can:

Provide incorrect information
Make up facts that sound plausible but are false ("hallucinations")
Miss important details in complex scenarios
Misinterpret customer intent

Important: Always review AI-generated responses for critical business communications.

Limited to Training Data

AI knowledge is based on its training data, which means:

It has a knowledge cutoff date and may not know recent events
It cannot access real-time information unless explicitly provided
It doesn't have personal experiences or true understanding
Its responses are based on patterns, not genuine comprehension

Not a Substitute for Professional Advice

AI should NOT be used as a replacement for:

Legal advice
Medical or health advice
Financial advice
Professional consulting in specialized fields

Human Handoff Process

We understand that AI isn't always the right solution. That's why we provide multiple ways for customers to connect with real humans:

Request Human Agent

Customers can request to speak with a human at any time

Auto-Escalation

Complex issues are automatically flagged for human review

Support Channels

Direct access to support team via email and live chat

Need to Speak with Our Team?

Contact our support team for assistance:

📧 Email: support@qunvert.com
💬 Live Chat: Available in your dashboard
📞 Support Hours: Monday-Friday, 9 AM - 6 PM EST

Data Privacy & AI Processing

When you use Qunvert's AI features, your messages are processed by AI systems. Here's what you should know:

How We Process Your Data

Real-Time Processing: Messages are sent to OpenAI's servers for AI processing
Temporary Storage: Message data is retained for 30 days
Encryption: All data is encrypted in transit and at rest
No Selling: We never sell your data to third parties

Fine-Tuning (Optional)

With your explicit consent, conversation data may be used to improve AI responses:

Data is anonymized before use
You can opt-out at any time
Manage preferences on our Fine-Tuning Consent page

Your Data Rights

Access: Request a copy of your data
Deletion: Request deletion via our Data Deletion page
Export: Export your data in machine-readable format
Opt-Out: Opt-out of AI fine-tuning

For complete details, read our Privacy Policy.

Our Commitment to Transparency

At Qunvert, we believe in being open and honest about our use of AI technology. We are committed to:

Clear Communication: Always being upfront about when AI is being used
Continuous Improvement: Regularly updating and improving our AI systems
User Control: Giving you control over how AI is used with your data
Responsible AI: Using AI ethically and responsibly
Support: Providing human support when AI isn't sufficient

We're here to help your business grow while maintaining trust and transparency.