AI Fine-Tuning Consent

Control how your conversation data is used to improve AI responses

Your Choice, Your Control

What is AI Fine-Tuning?

AI fine-tuning is a process where we use conversation data to improve the accuracy and relevance of our AI responses. This helps the AI better understand your business context, products, and customer communication style.

How It Works

1

Data Collection

Conversation patterns are collected from your messaging interactions

2

Anonymization

All personal identifiers are removed to protect privacy

3

Training

AI learns from patterns to provide better future responses

Benefits of AI Fine-Tuning

When you consent to fine-tuning, you help improve:

  • Response Accuracy: AI learns your specific business terminology and product names
  • Contextual Understanding: Better comprehension of industry-specific questions
  • Personalization: Responses become more aligned with your brand voice
  • Customer Satisfaction: More relevant and helpful automated responses
  • Efficiency: Reduced need for human intervention over time

Privacy & Data Security

Your Privacy is Protected

We take extensive measures to ensure your data is handled responsibly and securely.

Data Anonymization

Before any data is used for fine-tuning:

  • All personally identifiable information (PII) is removed
  • Customer names, emails, and phone numbers are anonymized
  • Only conversation patterns and language use are retained
  • No individual can be identified from the training data

What We NEVER Do

  • Never Sell Data: Your data is never sold to third parties
  • Never Share Publicly: Training data is kept confidential
  • Never Use Without Consent: We only use data if you explicitly opt in
  • Never Include Sensitive Info: Payment details and passwords are never included

Your Rights

  • Opt-Out Anytime: Withdraw consent at any time
  • Request Deletion: Ask for your training data to be removed
  • Full Transparency: Request information about how your data is used

Manage Your Consent

Choose whether you want to participate in AI fine-tuning. You can change this at any time.

We'll send you a confirmation of your preference

Frequently Asked Questions

Can I change my mind later?

Yes! You can update your consent preference at any time by returning to this page or contacting support.

Will opting out affect my service?

No. Whether you consent or not, you'll receive the same quality of service. Your decision is completely voluntary.

What data is actually used?

Only anonymized conversation patterns, language use, and interaction types. No personal information, names, contacts, or sensitive data is used.

Who has access to my training data?

Only authorized Qunvert and OpenAI personnel involved in AI development have access, and all data is anonymized before use.

Can I request deletion of my training data?

Yes. You can request deletion at any time by contacting support@qunvert.com.